LIVE SUPPORT SPECIALIST

Position Summary: A customer first, customer friendly, selfless position dedicated to the smooth operation of online support systems through online chat, live phone, voicemail response, email response and customer support ticketing. If you are a friendly and Tech Savvy Online Support Specialist who wants to work for a progressive company, we want to hear from you!

Essential Duties and Responsibilities:

Ensure the smooth running of services.

Provide support to customers, and identify/resolve issues.

Work with customers to gather and process high-volume account data.

Manage online chats related to our our site and/or our clients

Customer support through phone and/or e-mail.

Provide account assistance.

Analyze customer situations and provide solutions.

Participate in brainstorming sessions and contributing innovative business model ideas.

Increase customer satisfaction through professional customer support techniques.

What We are Looking for:

Customer-focused attitude.

Tech Savvy.

Outstanding written and verbal communication skills.

Creative thinker and a proactive attitude.

High-level detail/accuracy, strong data entry skills

Advanced computer and typing skills.

Previous experience in customer service or online chat support.

Technical Experience

Functional home office

Flexibility to work in rotating shifts.

Advanced audiovisual experience in the field of online streaming a Plus

3 Part-time, Remote work from home positions available.