Senior Client Services Account Manager

Our organization acts as the strategic client liaisons for Lead Generation Services. Client Services main responsibility is to ensure that clients needs are met in a way that improves customer satisfaction and increases profitability.

A successful Senior Client Services Account Manager will be responsible for improving both customer satisfaction and service delivery efficiencies. He/She must be extremely flexible and dedicated with a passion for serving clients with integrity, a strong attention to detail and ability to manage multiple projects simultaneously.

RESPONSIBILITIES:

• • Manage and retain new and existing client relationships and offer detail project management to successfully coordinate and execute campaign deliverables.
• • Comfortable managing key strategic campaigns and communicating with key stakeholders.
• • Create and maintain campaign analysis reporting utilizing internal tools to update clients on status of their programs and effectively offer campaign optimization suggestions on a regular basis.
• • Utilize our portal platform for the creation of campaign offers and monitoring of campaign results daily.
• • Communicate effectively with clients via email and phone calls, to help proactively deliver contracted campaigns based on strategic planning.
• • Cultivate and grow each relationship with clients to support renewal and retention of account base.
• • Attend regular campaign meetings (face-to-face and via phone) with clients and provide feedback and updates on campaign results. Utilize feedback to create an optimization plan that will help ensure success of the client’s campaign.
• • Develop a keen understanding of our client’s objectives, audiences and competitive landscape, to ensure campaign success.
• • Aid in development of new processes that will increase operational efficiencies.
• • Contribute to company strategy, plans and service focus, based on feedback/survey results from clients.
• • Collaborate cross-functionally with other departments to ensure proper resource management and continual innovation and improvement.

REQUIREMENTS:

• • BA/BS in Business Communication/Marketing.
• • 5 + years of experience in client/customer management role, online marketing, internet advertising or related areas.
• • Strong understanding of marketing fundamentals
• • Strong analytical skills regarding performance measurements and management.
• • Flexible, proactive, outgoing, results-oriented with excellent attention to detail
• • Ability to effectively multi-task in a deadline-driven and fast-paced environment.
• • Excellent written and verbal communication, as well as time-management skills.
• • Strong technical skills using Microsoft Office products.